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Terms and Conditions

Last Updated: 22 July 2026

Welcome to Veloura Jewellery (“Veloura”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of https://velourashine.in (the “Website”). By accessing, browsing, or placing an order through our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our Website.

1. Acceptance of Terms

By using this Website, you confirm that you:

  • Are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

  • Have read, understood, and agreed to these Terms & Conditions.

  • Agree to comply with all applicable laws and regulations while using our Website.

2. Products

Veloura Jewellery specializes in anti-tarnish fashion jewellery.

We make every effort to ensure that all product descriptions, images, specifications, prices, and other information displayed on our Website are accurate.

However:

  • Product images are for illustrative purposes and may slightly differ due to photography, lighting, or individual screen settings.

  • Minor variations in colour, texture, finish, or dimensions may occur.

  • Product availability is subject to stock.

  • We reserve the right to discontinue or modify any product without prior notice.

Important Notice

All products sold on Veloura Jewellery are individually listed and clearly displayed on the Website. Customers purchase the exact product selected during checkout.

We do not sell mystery boxes, surprise boxes, blind boxes, random products, lucky draw products, or any chance-based merchandise.

3. Pricing

  • All prices are displayed in Indian Rupees (₹).

  • Prices include applicable taxes unless stated otherwise.

  • Shipping charges, if applicable, will be displayed during checkout.

  • Prices may change without prior notice.

  • Promotional offers and discounts may be withdrawn at any time.

4. Orders

We reserve the right to:

  • Accept or reject any order at our sole discretion.

  • Cancel orders due to:

    • Product unavailability

    • Pricing errors

    • Payment failure

    • Suspected fraudulent activity

    • Violation of these Terms

  • Contact customers for identity verification or additional information before processing an order.

If an order is cancelled after payment has been received, the eligible refund will be processed according to our Refund Policy.

5. Payments

Payments are processed securely through trusted third-party payment gateway providers.

Veloura Jewellery:

  • Does not collect or store your debit card, credit card, banking, or UPI credentials.

  • Uses industry-standard secure payment methods.

  • Is not responsible for payment gateway outages or banking interruptions beyond our control.

6. Shipping & Delivery

Estimated delivery times are provided for reference only.

Actual delivery may vary due to:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Remote service locations

  • Other unforeseen circumstances

Once the order has been handed over to the courier partner, delivery timelines are governed by the logistics provider.

7. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy available on the Website.

Customers are encouraged to review the Refund Policy before placing an order.

8. User Responsibilities

By using this Website, you agree not to:

  • Use the Website for unlawful or fraudulent purposes.

  • Attempt unauthorized access to our servers or systems.

  • Upload malware, viruses, or harmful software.

  • Interfere with the Website’s security or functionality.

  • Violate any applicable local, national, or international laws.

  • Misuse the Website or submit false information.

9. Intellectual Property

All Website content including:

  • Logos

  • Product images

  • Graphics

  • Text

  • Designs

  • Layouts

  • Icons

  • Source code (where applicable)

  • Branding materials

are the exclusive property of Veloura Jewellery unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Veloura Jewellery shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Losses arising from misuse of products.

  • Delays caused by courier partners.

  • Temporary Website downtime.

  • Technical interruptions beyond our reasonable control.

  • Third-party payment gateway failures.

Our total liability shall not exceed the amount paid for the specific product purchased.

11. External Links

Our Website may contain links to third-party websites for customer convenience.

We do not control or endorse these websites and are not responsible for:

  • Their content

  • Privacy practices

  • Security

  • Products or services offered

Users access third-party websites at their own risk.

12. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this Website.

Continued use of the Website after changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of Chennai, Tamil Nadu, India.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Veloura Jewellery

Website: https://velourashine.in

Email:velourashinebydivya@gmail.com

Phone: +91 99949 59000