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Privacy Policy

Last Updated: 22 July 2026

Veloura Jewellery (“Veloura”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase through https://velourashine.in (“Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Company Name (if applicable)

Order Information

  • Products purchased

  • Order history

  • Order value

  • Delivery preferences

  • Transaction status

Payment Information

Payments are securely processed by trusted third-party payment gateway providers.

We do not store or have access to your:

  • Debit Card Number

  • Credit Card Number

  • CVV

  • UPI PIN

  • Net Banking Password

  • Banking Credentials

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Referral Source

  • Pages Visited

  • Date and Time of Visit

  • Website Usage Statistics

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Deliver purchased products.

  • Provide customer support.

  • Respond to enquiries and requests.

  • Send order confirmations and shipping updates.

  • Improve our Website and user experience.

  • Detect and prevent fraud or unauthorized activity.

  • Maintain business records.

  • Comply with legal and regulatory obligations.

3. Payment Security

All online payments are processed through secure third-party payment gateway providers using industry-standard encryption technologies.

Veloura Jewellery does not collect, process, or store your confidential banking credentials on its servers.

4. Cookies

Our Website may use cookies and similar technologies to:

  • Improve your browsing experience.

  • Remember your preferences.

  • Maintain your shopping cart.

  • Analyse Website traffic and performance.

  • Enhance Website functionality and security.

You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

5. Information Sharing

We value your privacy and do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary with:

  • Payment gateway providers

  • Courier and shipping partners

  • Technology and hosting service providers

  • Analytics providers

  • Government authorities or regulatory agencies where required by law

  • Professional advisors where legally necessary

All such parties are expected to protect your information in accordance with applicable laws.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Comply with tax, accounting, and legal obligations.

  • Resolve disputes.

  • Enforce our policies and agreements.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Update your account details.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent for marketing communications.

  • Request clarification regarding the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Services

Our Website may integrate third-party services including:

  • Payment gateway providers

  • Shipping and logistics providers

  • Analytics services

  • Social media platforms

  • Marketing and communication tools

These services operate under their own privacy policies, and we encourage you to review their respective policies before using their services.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this Website. Continued use of the Website after any updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Veloura Jewellery

Website: https://velourashine.in

Email: velourashinebydivya@gmail.com

Phone: +91 99949 59000