Refund and Returns Policy
Last Updated: 16-07-2026
Customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Returns
Products may be eligible for return only if:
- The item received is damaged.
- The wrong product was delivered.
- The item has a manufacturing defect.
To request a return, please contact us within 48 hours of delivery with supporting photographs or videos.
Non-Returnable Items
Returns are generally not accepted for:
- Customized or personalized jewellery.
- Items damaged due to misuse.
- Products showing signs of wear after delivery.
- Products without original packaging.
- Gift cards (if applicable).
Return Process
To initiate a return:
- Contact our customer support.
- Provide your order number.
- Share photographs of the product.
- Await return approval before shipping the item.
Unauthorized returns may not be accepted.
Refunds
Once the returned product is inspected:
- Approved refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your payment provider.
Replacement
If eligible, we may provide:
- Product replacement (subject to availability), or
- Refund if replacement is unavailable.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible.
Damaged Shipments
If your package appears damaged during delivery:
- Record an unboxing video.
- Take clear photographs.
- Contact us immediately.
Failure to provide evidence may affect claim approval.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error.
Contact
For any return or refund-related queries, please contact our customer support using the details available on the Contact Us page.