Last Updated: 22 July 2026

Veloura Jewellery (“Veloura”, “we”, “our”, or “us”) is committed to delivering your orders safely and efficiently across India. This Shipping Policy outlines our shipping charges, processing times, delivery estimates, and other important information related to the shipment of products purchased from https://velourashine.in (“Website”).

By placing an order through our Website, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

We currently deliver products across India. At present, we do not offer international shipping.

2. Shipping Charges

A flat shipping charge of ₹100 is applicable on all orders across India, irrespective of the order value or delivery location.

The shipping charge will be displayed during the checkout process before payment is completed.

3. Order Processing

After successful payment confirmation, orders are generally processed within 1–2 business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

During festivals, promotional events, or periods of high order volume, processing times may be extended. Customers will be notified of any significant delays whenever possible.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–4 Business Days

• Other Cities and Towns: 3–7 Business Days

• Remote or Rural Locations: 5–10 Business Days

These timelines are estimates only and may vary due to courier operations, weather conditions, government restrictions, natural disasters, or other circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with a tracking number via Email, SMS, or WhatsApp (where applicable).

Customers can use the tracking number to monitor the delivery status of their order.

6. Delivery Partners

Veloura Jewellery works with reliable courier and logistics partners to ensure timely and secure delivery.

The courier partner is selected based on the customer’s delivery location, service availability, and operational efficiency.

7. Delivery Attempts

Our delivery partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept the package, or any customer-related reason, the shipment may be returned to us.

Any additional shipping charges incurred for re-dispatch shall be borne by the customer.

8. Shipping Address

Customers are responsible for providing accurate and complete shipping information, including:

• Full Name

• Complete Delivery Address

• Landmark (if applicable)

• PIN Code

• Mobile Number

Veloura Jewellery shall not be responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete address information provided by the customer.

9. Damaged or Tampered Packages

If the package appears damaged, opened, or tampered with at the time of delivery, customers are advised to refuse acceptance of the package wherever possible.

If the package has already been accepted, customers must:

• Record a complete unboxing video without interruption.

• Take clear photographs of the package and the product.

• Contact our customer support within 24 hours of delivery.

Claims relating to damaged or missing products may not be accepted without a valid unboxing video.

10. Lost Shipments

If a shipment is officially confirmed as lost by the courier partner, Veloura Jewellery will, at its sole discretion:

• Arrange a replacement product (subject to stock availability), or

• Issue an appropriate refund to the original payment method.

11. Delivery Delays

While we make every effort to deliver orders within the estimated delivery period, delays may occur due to factors beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Public holidays

• Government regulations or restrictions

• Courier operational delays

• High seasonal demand

Veloura Jewellery shall not be liable for any indirect losses resulting from such delays.

12. Cancellation After Dispatch

Orders that have already been dispatched cannot be cancelled.

If you no longer wish to receive your order after dispatch, please refer to our Return & Refund Policy for further guidance, where applicable.

13. Changes to this Shipping Policy

Veloura Jewellery reserves the right to amend or update this Shipping Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on this Website. Continued use of the Website constitutes acceptance of the revised Shipping Policy.

14. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Veloura Jewellery

Website: https://velourashine.in

Email: velourashinebydivya@gmail.com

Phone: +91 99949 59000